Quick Tip: To turn on the feature, if you are Administrator or Manager in your IT Glue tenant, head over to Account > Integrations > [your Datto Networking integration]> Sync Settings and select Auto-Create.

Introduction

Datto Networking’s Network Manager is a critical tool for the management of Datto Networking devices and their networks. One of the main use cases is managing SSID Networks, of which only 4 are allowed per Network. Documenting these SSIDs in IT Glue as flexible asset records and general passwords can be tedious. Moreover, once updates are made to the SSID Network, manually keeping the IT Glue records in sync can be a laborious and often forgotten exercise.

Through the Wireless Auto-Documentation capabilities now introduced in the Datto Networking integration, those days of tracking down SSID Networks and their change will be behind you. If you enable the “Auto-Create” checkmark under the Datto Networking integration’s sync settings, the following will happen:

All SSID Networks with a WPA Personal/Pre-Shared Key will have a flexible asset record and associated password created under the Datto Networking Wireless flexible asset type.
- SSID Networks with Open or WPA Enterprise authentication will not have auto-created flexible asset records and general passwords.
Every time the integration completes a manual or automatic sync, the flexible asset records and passwords will also be updated.
Note: As long as the integration is not disconnected, users will not be able to edit or delete the auto-created flexible asset record. Any updates to auto-created general password will be overwritten with changes from Datto Networking’s Network Manager.

Note: Datto Networking passwords are encrypted in transit and at rest.

Co-Pilot Smart Relate

Co-Pilot Smart Relate, the AI engine of IT Glue, automatically links related documentation, saving you the hassle. Through the Datto Networking Wireless Auto-Documentation feature, Co-Pilot relates the SSID (stored as an IT Glue Password) with the Datto Network (Flexible Asset). It also relates Datto Access Points (listed under Configurations) to the Datto Network (Flexible Asset).

Prerequisites for Auto-Creation of Flexible Assets in IT Glue

An existing Datto Networking integration.
Flexible asset records and associated general passwords will only be created for an IT Glue Organization that has been matched to a Datto Networking Network.

Procedure

Navigate to Integrations >Sync Settings.
Under Auto-Create, select the checkbox Datto Networking Wireless Flexible asset type, records and general passwords.
Click Save.
A new Datto Networking Flexible Asset, along with a related Wi-Fi general password, will be created for matched organizations per SSID Network.

Note: Go to the customize sidebar (under Account > Settings, click on Customize Sidebar button) to drag Datto Networking Wireless Flexible Asset table to the section where you wish it should be placed. See the screenshot example shown below.

Viewing a Flexible Asset record

After a manual or automatic sync, the flexible asset record and embedded password will be updated with the latest information stored in Datto Networking’s Network Manager.

Below is what the synced Datto Networking Wireless flexible asset record will look like:

The following information is displayed in the Flexible Asset record

Wi-Fi Network Name
SSID Name
Security Type
Pre-shared Key
Location (Datto Networking Network location for the matched Organization)
Wireless Devices - Matched (All matched access points for that Datto Networking network)
Wireless Devices – Unmatched (All unmatched access points for that Datto Networking network)

The table below explains how "Encryption Modes" under the Authentication section per network in the Network Manager translates to the flexible asset record for SSID Network security type.

Encryption Mode Field in Network Manager	Flexible Asset Record Field Name in IT Glue
WPA2 only	wpa-2only-psk
WPA2/WPA mixed	wpa-mixed-psk
WPA3 only	sae
WPA3/WPA2 mixed	sae-mixed

The synced embedded password will be displayed as shown below.

Note: There might be a slight delay in the updating of information in IT Glue. Typically, after 1 hour after a manual or automatic sync is triggered, the flexible asset records and passwords will reflect this information. Clearing your browser’s cache can assist load the updated information faster if this issue occurs.

Unselecting/Unchecking Auto-Create in Sync Settings

Deselecting the checkmark for “Auto-Create” under the Datto Networking integration’s sync settings will auto-archive all Datto Networking Wireless flexible assets records and general passwords. This includes flexible asset records and general passwords general by our systems, as well as those that have been generated by users in the IT Glue tenant. The flexible asset type will also disappear from the Organization sidebar and in the Global section.

The same set of actions will be performed whenever a matched Organization becomes unmatched. This auto-archiving framework keeps your documentation systems uncluttered and trustworthy.

When you reselect the “Auto-Create” checkmark, IT Glue will attempt to unarchive all available flexible asset records and passwords per matched Organization. Where no documentation records are found, new flexible asset records and general passwords will be automatically created.

Important Note: Both the flexible asset records and their associated general passwords cannot be deleted or archived when the “Auto-Create” checkmark is selected.

Viewing the activity logs for flexible asset records and general passwords

In the Datto Networking activity logs you can track the following activities once the integration is disconnected or “Auto-Create” is unselected:

Deletion of the Datto Networking flexible asset record(s) and general password(s)
Archiving of the Datto Networking flexible asset record(s) and general password(s)

Note: Deleting or archiving the flexible asset does not automatically delete or archive the associated general password.

Datto Networking Wireless Network Auto-Documentation