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How to clean Reinstall Password Server

If your AuthAnvil Password Server has been inaccessible due to technical non-account related issues you might be able to solve this issue by completing a clean reinstall of AuthAnvil Password Server.

Reinstallation steps.

  1. Create a Server backup / Snapshot using your hosting software. (VMWare/Hyper-V). 
  2. Locate your .PSB Backups, The default setup location during your installation would have been C:\AuthAnvil_Backups or D:\AuthAnvil_Backups
    Note: Ensure that your backups are not located in C:\Program Files\Scorpion Software\AuthAnvil Password Server\ or they will be deleted by the installer during the coming steps. 
  3. Confirm the SQL DB that was used for installation. The default instance was servername\AuthAnvilPasswordServer 
  4. Confirm the FQDN (Fully Qualified Domain Name) via IIS. The default would have been "https://auth.hostname.com" where hostname=the Domain used with the SSL certificate bound to the IIS website. 
  5. Download the installer via link
  6. Run AuthAnvilPWS.exe installer elevated (Run as Administrator).
  7. Select Uninstall

    This will remove the currently installed version. 
  8. Select Next.
  9. Select Exit when prompted. 
  10. Run AuthAnvilPWS.exe installer elevated (Run as Administrator).
  11. Select Accept the Terms of Use.
  12. Setup will install the same pre-requisite software that is already installed. 
  13. Select New install and Restore Data. 
  14. Enter the Administrator email and subscription key located from the Customer Portal. 
  15. Select Verify to validate the subscription. 
  16. Select "Install to an existing SQL Server. 
  17. Enter the SQL DB noted in Step 3. 

    Note: Leave "Use Current Windows user to Configure SQL Server" as this was the default during installation. Dedicated SA Accounts were rarely setup. 
  18. Select Next to continue. 
  19. Select Yes when prompted about overwriting the data. 

    Note: You are going to reinstall the DB to the same location with the same data used from the most recent .PSB backup file.  This is safe and will not result in data lose. 
  20. Select the path to your backups. This was noted in Step 2.
  21. Locate your backup .PSB (Use the most recent backup) and select Open
  22. Select Next. 
  23. Select the Web site to install to. Default website was used for most installations. 
  24. Update the Base URL, this should be the same as what was confirmed in Step 4. 
  25. Select OK to continue. 
  26. Select "Exit" to complete the installation. 
  27. Perform a fresh backup / test backups. 
    A Windows Task should be running on server as configured via https://helpdesk.kaseya.com/hc/en-gb/articles/360034317792 
    IF that task is not setup it would be recommended to configure. 
    IF you would like to just backup one time follow https://helpdesk.kaseya.com/hc/en-gb/articles/360034318692 

Password Server v2.8.2 will now be installed and should be able to be tested via logins and Password access. 

 

 

 

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