The below frequently asked questions and their answers are related to tickets.
Q1. Can an external manager see tickets from child accounts?
A. Yes, it is possible in Legacy view.
(More questions and answers will be added in the near future.)
BMS Tickets | FAQs
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- BMS Tickets | FAQs
- BMS Service Desk | Merging and absorbing tickets
- BMS Queues | Custom queue views do not show all relevant tickets
- BMS Tickets | Service calls
- BMS Email Parser | Supporting multiple hashtags
- BMS Tickets | New Service Desk | Keyboard shortcuts
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- BMS Service Desk | New Service Desk dashboard
- BMS Email Parser | FAQs
- BMS Workflows | How to | Creating a workflow to auto-assign a ticket when an employee adds a note
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