Note: The steps outlined in this article can only be performed by Master users that currently have access to the RapidFire Tools portal.
- Log into the RapidFire Tools Portal as a Master user. If you are the only Master under your account contact RapidFire Tools Support to have your 2FA disabled.
- Once logged in to the portal, go to Global Settings > Users and search for the user account in question. Edit the user settings using the pencil icon to the right of the username.
- Uncheck the "Two-Factor Enabled" check box (see below) and click Save. A warning message will pop up stating that you are disabling a vital security protection for the user. Click OK to confirm.
Note: This process cannot be undone. Once 2FA is disabled, it can only be re-enabled by the user in question.