RocketCyber Data Retention Policy

RocketCyber Data Retention Policy

Last Updated: Feb 8, 2022

As the RocketCyber platform continues to evolve, it is increasingly important to outline the data retention policies designed for the service.

Effective immediately the following changes will go into effect regarding data retention for All App Results on the Managed SOC platform.

Plan name Online Data Retention Period Nearline Data Retention Period Archive Data Retention Period
Managed SOC 30 Days 30 Days 12 Months
Kaseya Managed SOC 30 Days 30 Days 12 Months
Other Managed SOC 30 Days 30 Days 12 Months

Definitions

Online Data Retention Period

The Online Data Retention Period is the amount of time that App Results will remain accessible in the console for querying, filtering and reporting.

Nearline Data Retention Period

The Nearline Data Retention Period is the amount of time that App Results will remain accessible for reporting through the console. When results are held in near line storage, they are not displayed in the app results view in the console. They will be accessible via the reporting facility.

Archive Data Retention Policy

The Archive Data Retention Period is the amount of time that App Results will be stored in near line storage. Archived App Results are not searchable but are available for download directly in the RocketCyber portal for compliance audits.

Account Status Changes

In addition to the data retention models listed above the following data retention guidelines will also be implemented based on account status changes:

Account State Data Retention Period Data Disposition
Expired Trial 30 Days Account and all data will be deleted from the system
Suspended Account (Non-payment) 60 Days Account and all data will be deleted from the system
Canceled Account 90 Days Account and all data will be deleted from the system

The table above outlines what happens to your data when an account transitions to one of the Account States listed. The data disposition will occur at the interval following the transition into the described state. For example. An Expired Trial will retain its data for 30 days after the trial period has ended. After which time the account and all associated data will be deleted from the system.

 

Archived Data Access

Data can be accessed through the portal from each of the respective apps. 

 

 

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