Enable User Chat

 

User Chat empowers system administrators to engage on a live chat with any user session on the monitored computer. One or more administrators starts the chat session from the mobile client and then the user will notice a chat window on their desktop. During the chat session, the administrator has the option to close the chat thus disabling user’s message-sending ability.

 

The user chat setting can be configured in the "Server Admin > Endpoint Policies > System > User Sessions" section of the Web App.

 

You can also configure this setting on the VSA X Agent itself. However, the Web App Policy settings (if applied to the same machine) will always take precedence over the individual agent settings.

 

Also, Policies are naturally more convenient for applying such monitoring rules, as they can be applied to multiple machines simultaneously.

 

To configure this setting on the Agent, go to the "System > User Sessions" tab.

 

Note: More than one administrator can engage on a User Chat at the same time.

 

Note: You need to have VSA X User Agent enabled in order to use User Chat!

 

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