As part of our ongoing efforts to continue uniting the Datto and Kaseya customer experience across all products, we have made some changes to our main helpdesk page. 

How do I log in?

On the main page, click Sign In. The login page opens. 

Click a login option to authenticate

Once you have been authenticated, you can review existing requests or create new ones.

How do I create a request?

To create a new request, click New Request 

From here, you can select the type of request you'd like to open: 

How do I view existing requests?

To view your existing requests, click My Requests 

Here you can see your requests and even filter them by status

Live Chat

If you'd like to contact us via Live Chat, you may do so by clicking on Support 

You can then press the "Live chat" button.

Once here, press Start Chat to begin your session.