When clicking on a link to view a support ticket, you will be redirected to the Kaseya Support Authentication page shown in the screenshot below. On this page you will have several options to authenticate based on which module accounts you may already have. You may also click the Access Kaseya Support directly link if you already have a Zendesk account. Clicking on one of the Kaseya module options will take you to that portal to authenticate. The primary authentication options are:

• IT Glue
• KaseyaOne
• Autotask
• Datto Partner Portal