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Cannot remove Org/Machine Group because there are agents in it.

Issue: I'm having issues removing an Organization from my VSA. It tells me that the Org contains agents but I don't see any in the Agent module.

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Cause: This happens because there may not be agent accounts in the Org, but there may be templates. Starting in 9.3 a new section for templates was added, Agent >Templates. Templates no longer show up via Agent > Manage Agents

 

Resolution: Check the Templates section and remove any templates that may be there, within that group:

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Applies to: Kaseya VSA 9.3 and 9.4.

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