Cannot Remove Org/Machine Group because there are Agents in it.

Problem: I'm having issues removing an Organization/Machine Group from my VSA. The system states that the Org contains agents but I don't see any in the Agent module.

SS.png

VSA.png

Cause: This happens because there may not be agent accounts in the Org, but there may be templates. Starting in 9.3 a new section for templates was added, Agent >Templates. Templates no longer show up via Agent > Manage Agents

Resolution: Check the Templates section and remove any templates that may be there, within that group:

AAoD.png

 

Applies to: Kaseya VSA 9.3, 9.4, 9.5.

Was this article helpful?
2 out of 2 found this helpful
Have more questions? Contact us