Unable to establish private Remote Control session to Windows 10 machine.
Kaseya Remote Control requires Windows Remote Desktop connection without Network Level Authentication (NLA). This requires changes to default security settings.
1) Remote Desktop Settings in System Properties must be configured this way
the following GPO's are configured
- Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Security:
Require user authentication for remote connections by using Network Level Authentication is set to "disabled"
- Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Connections:
Allow users to connect remotely by using Remote Desktop Services is set to "enabled"
NOTE - if GPO's are either enabled or disabled, it will override the System Properties. If GPO's are set to "not configured", the System Properties will apply instead.
2) registry value "SecurityLayer" in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\WinStations\RDP-Tcp\ is set to 0 or 1 (1 is recommended as it will still allow NLA by other applications) - this is required regardless of how System Properties is set.