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Request to load MIBs to SAAS Instances

QUESTION

I am a SAAS customer. How can I request to have an MIB compiled and downloaded to my SAAS instance?

 

PROCESS TO FOLLOW

1- Please send an email to AutomationGuru@kaseya.com with the following information:

- MIBs file

- Device

- Manufacturer

- Organization Name

- Account ID (if available)

- SAAS Server URL

 

2- Kaseya will compile and upload the MIBs to our testing environment and administer testing to ensure it is safe to place on the SAAS environment.

3- Once the MIBs have passed testing, the MIBs will be uploaded to the SAAS servers during the following scheduled SAAS weekend maintenance

4- You (the customer) will be notified via email once this has been completed and the estimated turn around time is approximately 2 weeks.

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