I am a SAAS customer. How can I request to have an MIB compiled and downloaded to my SAAS instance?
PROCESS TO FOLLOW
1- Please send an email to [email protected] with the following information:
- MIBs file
- Organization Name
- Account ID (if available)
- SAAS Server URL
2- Kaseya will compile and upload the MIBs to our testing environment and administer testing to ensure it is safe to place on the SAAS environment.
3- Once the MIBs have passed testing, the MIBs will be uploaded to the SAAS servers during the following scheduled SAAS weekend maintenance
4- You (the customer) will be notified via email once this has been completed and the estimated turn around time is approximately 2 weeks.