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Running SQL scripts

 

Occasionally, Kaseya Support will ask you to run certain SQL script/s. The script will be provided to you as an attachment on the Support ticket. 

NOTE:
Please download and unzip the attachment provided to you on the Support ticket.
Please substitute mysql.sql below with the actual name of the script after unzip.
Please substitute TRAVERSE_HOME with your Traverse installation directory
Should there be an error when running the script, please copy and paste the execution results on the ticket

For Windows:

  • Open an elevated command prompt (using 'Run as administrator')
  • Navigate to C:\Temp (or the directory of your choosing where the script is unzipped) and run
  •  cd C:\Temp
  • TRAVERSE_HOME\bin\dgedb.init.cmd admin dge < mysql.sql

For Linux:

  • Navigate to /tmp  (or the directory of your choosing where the script is unziped) and run
  •  cd /tmp
  • TRAVERSE_HOME/etc/dgedb.init admin dge < mysql.sql 
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