Problem: Machines/Agents/Assets are not showing up in ConnectWise or AutoTask.
Cause: MSPAssist uses our API to get our data and then uses that data to create Machines/Agents/Assets in the third party tool.
I onboard a new machine machinename-kaseya into Kaseya.The only way that this machine will appear in AutoTask or ConnectWise is by having a ticket get created in Kaseya first (this will only need to be done once.)
Solution: The best way around this (to onboard a machine in Kaseya and it will appear in the third party shortly afterwards) is by setting up a Monitoring > Agent Monitoring > Alerts and using the New Agent Installed alert to create a ticket (per Machine Group basis):
Note: Without the ticket, the machine will not appear in MSPAssist and therefore, not appear in the third party tool.