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Machine/Agent/Asset not showing in Connectwise or AutoTask.

PROBLEM

Machines/Agents/Assets are not showing up in Connectwise or AutoTask. 

CAUSE

MSPAssist uses our API to get our data and then uses that data to create machines/agents/assets in the third party tool.
 
An important piece of the integration with MSPAssist is that a ticket needs to be created in order for the asset to appear in the third party tool.
 
For example:
I onboard a new machine valerie-kaseya into Kaseya.
 
The only way that this machine will appear in AutoTask or Connectwise is by having a ticket get created in Kaseya first. This will only need to be done once.

SOLUTION

The best way around this, to onboard a machine in Kaseya and it will appear in the third party shortly afterwards, is by setting up a Monitoring > Agent Monitoring > Alerts and using the New Agent Installed alert to create a ticket.

Without the ticket, the machine will not appear in MSPAssist and therefore, not appear in the third party tool.

 

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