Machines/Agents/Assets are not showing up in Connectwise or AutoTask.
I onboard a new machine valerie-kaseya into Kaseya.The only way that this machine will appear in AutoTask or Connectwise is by having a ticket get created in Kaseya first. This will only need to be done once.
The best way around this, to onboard a machine in Kaseya and it will appear in the third party shortly afterwards, is by setting up a Monitoring > Agent Monitoring > Alerts and using the New Agent Installed alert to create a ticket.
Without the ticket, the machine will not appear in MSPAssist and therefore, not appear in the third party tool.