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Live Connect or Remote Control Cannot Launch in Chrome

PROBLEM

When attempting to launch Remote Control or Live Connect in Chrome, nothing occurs and you are met with a prompt suggesting to download Live Connect when it is already installed.

 

 

CAUSE

Chrome utilizes protocol handlers to manage URI schemes. When a new application such as Live Connect is installed, Chrome would ask whether you'd like to use Live Connect as the default application for the protocol (kaseyaliveconnect://). When this prompt is ignored or canceled, the browser will no longer know what application to use at the time of the request.

 

RESOLUTION

  1. Navigate to %localappdata%\Google\Chrome\User Data.
  2. Search for Local State and edit with Notepad.



  3. Find "kaseyaliveconnect" and you'll see "kaseyaliveconnect":true -- delete this line.
  4. Save the file.
  5. Restart Chrome.
  6. Type kaseyaliveconnect:\\ in the browser.

    2-23-2017_7-33-53_AM.png

    If a pop up indicates an attempt to launch Live Connect but crashes, we know that the URI is now properly registered.
  7. Launch Live Connect via the VSA to confirm.
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