BMS-VSA Integration | Failed to Authenticate

Issue

When trying to Integrate VSA with BMS we get the error:

Failed to Authenticate with Kaseya: Web Service is not enabled for this tenant.

 

Resolution

 

For OnPrem

Please make sure the Web Service is Enabled as seen in the screenshot attached.

Go to System -> Configure -> Enable VSA API Web Service.

 

 

For SaaS customers:

Raise a support ticket so that it can be enabled by the support team for you.

 

 

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