When navigating to Admin > Service Desk > RMM Integration Settings > Live Connect tab in BMS, the following error is displayed: "Your VSA version does not support an OAuth Connection. VSA v9.X or later is required."
The VSA is likely not exposed via SSL with a valid certificate, which is dictated by the VSA API and a prerequisite.
Two things must be done:
- Install a valid SSL certificate on the VSA server.
- Use a URL with https:// (not http://) under Admin > Service Desk > RMM Integration Settings > General Settings > Server Address.
The prerequisite instructions can be found here:
For instructions on installing an SSL certificate, please see here:
Information on purchasing an SSL certificate can be found here: