BMS-VSA Integration | Integrating BMS and VSA LiveConnect: Receiving OAuth connection error

PROBLEM

When navigating to Admin > Service Desk > RMM Integration Settings > Live Connect tab in BMS, the following error is displayed: "Your VSA version does not support an OAuth Connection. VSA v9.X or later is required."

CAUSE

The VSA is likely not exposed via SSL with a valid certificate, which is dictated by the VSA API and a prerequisite.

RESOLUTION

Two things must be done:

1. Install a valid SSL certificate on the VSA server.
2. Use a URL with https:// (not http://) under Admin > Service Desk > RMM Integration Settings > General Settings > Server Address.

The prerequisite instructions can be found here:

• http://help.kaseya.com/webhelp/EN/BMS/#38043.htm

For instructions on installing an SSL certificate, please see here:

• https://helpdesk.kaseya.com/hc/en-gb/articles/229026408

Information on purchasing an SSL certificate can be found here:

• https://helpdesk.kaseya.com/hc/en-gb/articles/229026388-Purchasing-an-SSL-Certificate