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BMS/QuickBooks Sync Tool - Connection Failed Error

BMS/QuickBooks Sync Tool - Connection Failed! Error on bmsemea.kaseya.com

The credentials used for the BMS/QuickBooks Sync Tool should be the same as the credentials used for BMS itself. If you are still receiving the Connection Failed! error and you are certain the credentials are correct, then the following could be the issue.

When downloading the BMS/QuickBooks Sync Tool from bmsemea.kaseya.com, check to see if it is downloading from bms.kaseya.com instead. Refer to the screenshot below.

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This means that the BMS/QuickBooks Sync Tool is looking for the tenant on bms.kaseya.com, but of course it is located on bmsemea.kaseya.com

To resolve this issue, Run the BMS/QuickBooks Sync Tool on your computer, start Task Manager and open the file location. Go to the exe.config file, and edit it so that the file is pointed toward bmsemea.kaseya.com instead of bms.kaseya.com

Once this has been completed, and the credentials are correct, the issue should be resolved.

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