Issue: I have some users that don't have the Master role assigned to them and with their current role they cannot see these options:
Cause: The necessary access rights are probably not enabled for the User Role in question.
Resolution: Make sure the following access rights are enabled for the non-master role. This can be set via System module > User Roles page:
Applies to: All VSA's - http://help.kaseya.com/webhelp/EN/vsa/9040000/#189.htm