Kaseya University FAQ Information.


How can I enroll in training?

To learn about the training options available (Open Access or Subscription-based), please contact your Account Manager. If you don't know who your Account Manager is, you can reach out to us by opening a ticket here - we can look it up for you!

Where can I log in to access the training?

Kaseya University Training can be found via our training platform: kuniversity.kaseya.com

I cannot log in to the training site. What can I do?

If you do not have an account in this system, please create a new ticket and use the "Kaseya University" form to contact us for any Kaseya University account creation request. 

What kind of training does Kaseya offer?

  • The Open Access Training Catalog is available to all Kaseya Customers at no additional fee. This catalog includes the Kaseya Certified Technician (KCT) programs for VSA and BMS as well as introductory training content for many other modules of IT Complete. The IT Toolkit Series is an ongoing instructor-led VSA automation series held a few times a week and covering a large range of automation topics.

  • Subscription training options include the Kaseya Certified Administrator (KCA) programs for VSA, BMS, Passly, DarkWeb ID, and BullPhish ID as well as RapidStart self-guided implementation programs included with many IT Complete onboarding packages. We also periodically offer virtual certification Training Camps with expert instructors. Contact your Account Manager to learn about our subscription training and certification offerings.

I'm having some technical issues with the training. Who do I contact about this? 

You can open a ticket via our Helpdesk site - make sure to select the "Kaseya University" form on the drop-down option. Once your ticket is submitted, our education team will be glad to assist you!


 Kaseya University General Information

  • If you experience any issues reaching our website, make sure to enter the exact name "kuniversity.kaseya.com" in your browser to correctly redirect you to our Learning Platform.
  • If you would like to review the Welcome Message shown upon your first login, reset the setting via your Profile page. Click on the "Edit Profile" link, then the button for "Reset all tips & help messages". You can also find the same video on your Welcome to Kaseya University Learning Path on your Homepage.


Note: For any additional changes to your profile that may require our assistance or questions about any training, updates, or suggestions, please open a "Kaseya University" ticket.

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